FAQ’S

PRINTS

We use the highest quality materials so that you can enjoy your prints well into the future.

We print on Ilford Premium Canvas and Ilford Galerie Prestige Fine Art Textured silk.

Ilford Galerie Prestige Fine Art Textured Silk is a warm-tone paper that offers a 25% cotton and 75% cellulose alternative capable of delivering stunning contrast and sharpness with a large colour gamut. Also perfect for black and white reproduction.

  • Weight: 270gsm
  • Surface: Textured Matte
  • Prestige Canvas

Prestige Canvas is a bright white matte canvas with a robust base and fine structure offering high colour brilliance and superb colour gamut.

  • Weight: 360gsm
  • Surface: Matte
  • All prints come with a 5cm white border

All prints come with a 50mm white border and are signed on the bottom right side.

Sizing for both fine art prints and premium canvas is as follows:

  • Small/420mm/16.5” longest side
  • Medium/594mm/23.4” longest side
  • Large/841mm/33.1” longest side
  • XL/1189mm/46.8” longest side
  • XXL/1800mm/70.8” longest side

The reason I only provide the longest side is that not all images conform to the exact same dimensions – for instance, panoramic shots and square images. If you need to know the exact dimensions I can provide these.

Prices exclude shipping.

Should you wish to print a custom size then please send me details and I will quote accordingly. 

You could also send me an image of the room and I can advise you on some options.

I offer a variety of framing options for South African clients. I will send you options if you wish to have your print or canvas framed.

Framing for international clients on request. Generally, the cost of shipping makes it cost-prohibitive and better to rather frame in your own country but should you wish to have your prints framed then this can be done.

SHIPPING

Prints are shipped in a tube. The paper print or canvas is carefully rolled in acid-free tissue paper and is placed in a strong cardboard shipping tube.

Once we receive your order and verify your payment,  the photograph is printed, signed and packaged.  All unframed print orders are processed within 3 – 8 business days. 

We then ship your order to you from our studio in Pretoria. 

South African orders take 4 to 7 business days to arrive. International delivery usually takes about 7 to 10 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. 

If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping charges are calculated by end destination at checkout.

Please note that shipping will be quoted on request for framed orders.

Framing & Shipping will be invoiced separately and the order confirmed once payment has been received for both.

Alternatively, to place a single payment order, please email your order to jackie@jaxwild.co.za

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.

JackieWild & the JaxWild Collection & Outsider Company (Pty)Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

GENERAL QUESTIONS

We are unable to offer returns or exchanges. All of our photographic artworks are printed on order.

For that reason, we have provided detailed product information about the size and materials used for your print.

If you received your order damaged, please contact us within 14 days of delivery to initiate a claim.

Please provide detailed photo/ video evidence of the damage to your photograph/s as well as any damage to the packaging (if damaged during shipping) for our perusal.

We would recommend that you take the print straight to the framer when you receive it. 

If you do want to open it, then we suggest following our handling instructions: 

– Be careful not to touch the printed image. The paper is sensitive to the oils in your skin.
– Wear cotton gloves or handle the photograph on the white borders or back of the paper, not the printed surface.
– Clear a surface first to unroll the photograph onto before opening the tube.
– Make sure the surface you are using is clean.
– When the print has been in the tube it can be difficult to handle and flatten out. Have some paperweights/ magazines available to hold the paper flat as the paper tends to spring back into a roll and thus makes it difficult to handle.

– Use both hands to support your print so that it will not bend or crease
– Please use the tissue paper provided to protect the photograph while it is flattening out.

– We strongly suggest you get your print professionally framed, using only the best material. Ask for non-reflective glass, ideally, UV protected.

Displaying your artwork: 

As with any valued art piece, prints should not be hung in direct sunlight and away from any moisture, humidity or excessive heat. These could cause discolouration and damage of your print (as with most furniture).

CLOTHING, ACCESSORIES & DECOR

Clothing, Accessories & Homeware

Earrings cannot be returned. 

Clothing can be returned if the original tags are in place and the item is in perfect condition. Returns and size changes are for buyers own cost. Please check our sizing reference chart.

Once goods are received by us, we will inspect the item and issue a refund if it is in good condition.

Please remember that due to the nature of handmade products – there may be slight differences in finishing from the images seen on the website.

PAYMENT FOR INTERNATIONAL CLIENTS

Prices are quoted in South African Rands – one can easily check the exchange rate here or we can send you an invoice in USD. Please contact us if that’s required jackie@jaxwild.co.za

WHOLESALE & SADC CLIENTS

Wholesale & SADC clients please contact us directly for pricing queries jackie@jaxwild.co.za