What is Generative AI? Definition & Examples

The hype will subside as the reality of implementation sets in, but the impact of generative AI will grow as people and enterprises discover more innovative applications for the technology in daily work and life. Although we’ve already mentioned a few examples of conversational AI platforms, let’s take a closer look and divide them by their use-case. With CX playing such a large part in what companies offer, the time to strategize and improve yours is now. One of the most common questions customers will ask about is the status of their shipment.

AI for conversations, or conversational AI, typically consists of customer- or employee-facing chatbots that attempt a human conversation with a machine. Conversational AI, or conversational Artificial Intelligence is the technology allowing machines to have human-like conversational experiences with humans. It refers to the process that enables intelligent conversation between machines and people.

Learning from Data

The goal of AI is to develop systems that can perform tasks that typically require human intelligence, such as speech recognition, image processing, and decision-making. Before we dive into the specifics of Generative AI and Predictive AI, it’s essential to have a solid understanding of the basics of AI. At its core, AI refers to the development of intelligent machines that can perform tasks without explicit human programming. These machines can analyze vast amounts of data, identify patterns, and make intelligent decisions. Generative AI is a powerful tool, as it can be taught to understand customer needs and desires by analyzing existing ticket data and other client communications. It also can effectively direct complex queries to the right departments, making automated customer service more efficient.

NLP algorithms can be used to analyze and respond to customer queries, translate between languages, and generate human-like text or speech. This form of AI is not made for generating new outputs like generative AI does but more so concerned with understanding. A full discussion of how large language models are trained is beyond the scope of this piece, but it’s easy enough to get a high-level view of the process.

Here’s where customers expect generative AI to vastly improve their experiences

Generative AI, which is powered by Azure and Open AI, can combine with Conversational AI pre-existing or new data to form an advanced technology that businesses can take advantage of. The Conversational AI technology keeps the conversation on track, provides guard rails for Generative AI, and offers company-specific responses, such as opening hours, office locations, and protocols. Conversely, Generative AI algorithms, like the GPT-3.5 model that drives the free version of ChatGPT, bring creativity, fluidity, and flexibility to the interaction.

Trained on vast repositories of open-source code, Copilot’s suggestions enhance error identification, security detection, and debugging. Its ability to generate accurate code from concise text prompts streamlines development. Generative AI technology is an effective tool for generating fresh, creative ideas that businesses can mine for inspiration to contribute to their marketing efforts and branding initiatives. Generative AI can also work alongside other forms of AI, such as Conversational AI, to create reliable business solutions that enhance the customer experience. Conversational AI is a technology that helps machines interact and engage with humans in a more natural way.

Yakov Livshits
Founder of the DevEducation project
A prolific businessman and investor, and the founder of several large companies in Israel, the USA and the UAE, Yakov’s corporation comprises over 2,000 employees all over the world. He graduated from the University of Oxford in the UK and Technion in Israel, before moving on to study complex systems science at NECSI in the USA. Yakov has a Masters in Software Development.

By integrating ChatGPT into a Conversational AI platform, we can significantly enhance its accuracy, fluency, versatility, and overall user experience. As a trusted Conversational AI solution provider, we have extensive expertise in seamlessly integrating Conversational AI platforms with third-party systems. This allows us to incorporate OpenAI’s solution within the conversational flow, providing effective responses derived from Conversational AI and addressing customer queries from their perspective. Our team at Master of Code brings invaluable experience in Conversational AI development, following Conversation Design best practices, and seamlessly integrating cutting-edge technologies into existing systems.

The two developers can interchange their roles as necessary, leveraging each other’s strengths. This approach fosters knowledge exchange, contextual understanding, and the identification of optimal coding practices. By doing so, it serves to mitigate errors, elevate code quality, and enhance overall team cohesion. The power of Midjourney AI is such that it can generate visually stunning content, like images, by simply utilizing a prompt. For example, one software company decreased its downtime resolution time by 75%, increasing customer satisfaction. That same software company was also able to scale up its services with a 30% reduction in resources and personnel.

Generative AI vs. Predictive AI: Which is Best for Your Business?

And enthusiasm only grows when they’ve actually had a chance to test drive the technology. Now, let’s shift our focus to Predictive AI and understand its key features and potential business applications. Here’s a rundown of ways that generative AI is transforming the customer experience in call centers. Earlier this year, when text-to-image AI models emerged unexpectedly, it sparked a frantic rush of activity. Billion-dollar investment rounds for startups were everywhere, along with large launch parties and nonstop media coverage. We also witnessed numerous venture capitalists and entrepreneurs rapidly pivoting to focus on AI technology.

So generative AI is a more flexible tool by creating content in different formats, whereas conversational AI tools can only communicate with users. For instance, both conversational Yakov Livshits AI and generative AI models can generate answers, but how they do that differs. Therefore, we should carefully study conversational AI and generative AI’s distinct features.

A Quiq look at the Gartner Magic Quadrant for Conversational AI Platforms: What’s useful and what’s missing?

Generative AI can be very helpful in creating a knowledge base by generating new content, summarizing existing content, categorizing content, and generating questions and answers. Conversational AI is improving healthcare delivery by automating tasks, surfacing knowledge, and supporting staff. For example, if you give a Generative AI model a few lines of poetry, it can use that to create an entirely new poem with similar themes and language. It’s like having a virtual artist or writer that can come up with new ideas and content off the cuff. Conversational AI has come a long way since its inception as rule-based FAQ chatbots interacting with users based on a particular set of if-else statements. In his talk, he will explain how the synergy between conversational and generative AI coupled with prebuilt contact center integrations will lead to the engaging, satisfying, and sophisticated voice experiences of tomorrow.

• Models still need to be trained carefully to keep them safe from negativity and bad content from the internet.
• MIT Technology Review includes generative AI in its list of the most noteworthy AI advancements in the last ten years.
• Previous research areas include RPA, process automation, MSP automation, Ordinal Inscriptions and NFTs, IoT, and FinTech.
• It also can effectively direct complex queries to the right departments, making automated customer service more efficient.
• These principal components allow it to process, understand, and generate responses in a natural way.
• Another difference worth noting is that the training of foundational models for generative AI is “obscenely expensive,” to quote one AI researcher.

Since then, it’s seen substantial growth — truly taking flight at the end of 2022. Find out how you can empower your customers to achieve their goals fast and easy without human intervention. ILink believes our clients are entitled to a seamless transition through the lifecycle of a digital transformation initiative with a lean approach and a focus on results. We measure each engagement by its ROI and potential for new business opportunities for our customers. Conversational AI typically presents as a chat interface, while generative AI doesn’t have a standard user interface as its outputs can range from text to images, music, and beyond.